Word doc not holding headers/footers

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JT1990
Posts: 31
Joined: Tue May 01, 2018 4:09 pm
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Word doc not holding headers/footers

Post by JT1990 » Thu Jul 11, 2019 2:15 pm

Hi all

Got a simple word doc with a company header and footer to include. I copy the entire document and paste it in (which formats fine) then save the document. Version updates no issues, but when I go into a case to check it out, the header and footer have disappeared.

Back into workflow and they're not longer there. Any thoughts as to why it won't hold on to them?

Cheers

Hayley
Posts: 3
Joined: Wed Jul 10, 2019 1:51 pm

Re: Word doc not holding headers/footers

Post by Hayley » Thu Jul 11, 2019 2:22 pm

You will have to make a Form first with the header and footer on and use that for the letter/ document you want it on.

I hope this makes sense

JT1990
Posts: 31
Joined: Tue May 01, 2018 4:09 pm
Has thanked: 4 times

Re: Word doc not holding headers/footers

Post by JT1990 » Thu Jul 11, 2019 2:27 pm

Hi Hayley

Yeah tried that first, didn't hold! Weird, I'll have a mess with that again. Been having all sorts of problems with forms today!

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