Password Protected Docs?

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Huntyuk
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Joined: Tue Jul 03, 2018 1:38 pm

Password Protected Docs?

Post by Huntyuk » Thu Jun 13, 2019 4:29 pm

Strange one - we have documents in the history in proclaim which you can view fine - in some instances when we send these documents via email within proclaim to another department they cannot view them because they are password protected?

I have never seen this before and has me stumped?

any ideas would be great!

Enigma
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Re: Password Protected Docs?

Post by Enigma » Thu Jun 20, 2019 8:41 am

Hi,

Are they SecureDocs by any chance or something similar that may be encrypting them when they are sent?

Have you tried to view them in the archive?

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