Export template option missing

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rajeev108
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Export template option missing

Post by rajeev108 » Mon Jun 04, 2018 5:10 pm

I was trying to change the template type in 'Data Template Maintenance' from CSV to Excel CSV. Firstly clicking on update doesn't allow me to change anything (everything greyed). Copying just allowed me to change the template name. So I decided to go into FIELDS and right click to export the template but in the pop-up menu everything is greyed out except 'Sort'. I looked at my account privileges and cannot see anything obvious which is missing. We have recently moved to 3.3.1. So is there some hot fix missing which is preventing me from creating a new template type from an existing definition or am I missing something?
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Rajeev

revellbikes
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Re: Export template option missing

Post by revellbikes » Mon Jun 04, 2018 7:03 pm

I think you can only copy to the same type. Once a template is created you can't change the type either as you've experienced.

rajeev108
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Re: Export template option missing

Post by rajeev108 » Tue Jun 05, 2018 5:38 pm

But why are the options for exporting the template fields greyed out? Surely it doesn't know what I am going to do with that export.
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Rajeev

revellbikes
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Re: Export template option missing

Post by revellbikes » Wed Jun 06, 2018 7:33 am

You should be able to right click and export whilst on the field tab. I suspect you haven't got the template in 'update mode', this would cause the export option to be greyed out...

rajeev108
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Re: Export template option missing

Post by rajeev108 » Wed Jun 06, 2018 9:05 am

Yes you are right about the 'update mode'. It is inconsistent behaviour. For example, we can't export options if in 'update mode'.
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Rajeev

revellbikes
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Re: Export template option missing

Post by revellbikes » Wed Jun 06, 2018 10:02 am

Proclaim... Inconsistent... Yep!

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