Phone Systems integration

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jasonmurray
Posts: 6
Joined: Thu Apr 16, 2015 11:15 pm

Phone Systems integration

Post by jasonmurray »

Hi Guys

Has anybody successfully integrated Proclaim with their phone system? And if so may I ask what phone system you use?

We are currently looking into a new phone system and want to look at integration with Proclaim. We have tried and used TAPI in the past with no luck.

Would be great to have the ability to have file popups for an inbound call where CLI is associated with the file as well as task management and email.

We are looking into Avaya and Genesys at the moment.

Thanks
Jas

SBaker
Posts: 3
Joined: Fri Jul 19, 2019 1:49 pm

Re: Phone Systems integration

Post by SBaker »

Hi Jason

Not sure if you have resolved this but I know Eclipse use an Avaya in-house and this is what their testing was done on.