Telephone Systems that integrate with proclaim

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jonah290
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Telephone Systems that integrate with proclaim

Post by jonah290 » Tue Oct 03, 2017 12:28 pm

Hello All,
Which telephone systems/PBXs can integrate with Proclaim? We are soon going to be in the market for a new phone system and would like to be able to take advantage of screen popping and click to dial and other unified features etc.
regards
Mark

revellbikes
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Re: Telephone Systems that integrate with proclaim

Post by revellbikes » Wed Oct 04, 2017 8:20 am

Proclaim uses the TAPI interface.

If you search the forum for "TAPI" there have been a few discussions on phone system integration already.

Avaya and Mitel systems are mentioned I believe

jonah290
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Re: Telephone Systems that integrate with proclaim

Post by jonah290 » Wed Oct 04, 2017 8:45 am

ok, Great thanks very much.

jonah290
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Joined: Tue Oct 03, 2017 12:21 pm

Re: Telephone Systems that integrate with proclaim

Post by jonah290 » Thu Oct 19, 2017 10:31 am

Thanks I have searched and as already stated Mitel and Avaya appear to be supported. It is likely that our new phone system is going to be a Panasonic NS700 which does use TAPI. The trouble is I can't find any information anywhere as to whether the NS700 will integrate with Proclaim. Any further guidance would be appreciated.
regards
Marjk

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Re: Telephone Systems that integrate with proclaim

Post by revellbikes » Thu Oct 19, 2017 2:05 pm

I would speak with Eclipse personally to see if they can confirm it's compatibility.

'Theoretically' if it's a TAPI compliant phone system you should be OK, but I'd probably get your phone system supplier and Eclipse to have a conversation perhaps?

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