Encrypted emails with Rmail

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Jacqueline
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Encrypted emails with Rmail

Post by Jacqueline »

Just wondering whether anyone uses a good alternative to rmail for encrypted emails - or whether this proclaim-integrated encryption method is worth pursuing?

All comments appreciated

David P
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Re: Encrypted emails with Rmail

Post by David P »

We use Vipre Email Security (formerly known as FuseMail) as a cheaper alternative to Mimecast for our encryption. Looking at Rmail, I can see the appeal of sending emails without requiring the recipients to create an account for a portal to view the encrypted emails but I personally think that sending an email to a mailbox saying "you are about to get an encrypted email, here's the password" and then sending the email with a password protected PDF attached shortly afterwards kind of defeats the point.

Our main users of encrypted mail are our Family and Employment teams, the risk of our client's mailboxes being accessed by another party in these cases is quite a bit higher so we settle for the inconvenience of them having to create an account.

Rmail looks expensive too and they appear to charge extra for API access (which I assume Proclaim uses) and have a fair usage policy that looks like it could cause hidden costs for some people.

I think Sophos have a similar offering, whereby the email is converted to a password protected PDF whereas the others I looked into all used portals.

David P
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Re: Encrypted emails with Rmail

Post by David P »

To add to that, our setup is very easy for our users. They simply include [encrypt] in the subject and that triggers the encryption.

Jacqueline
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Re: Encrypted emails with Barracuda

Post by Jacqueline »

Thanks David for your reponses re Vipre which make sense.

Since posting the above we migrated to Office 365 with Barracuda security which includes email encryption so it would be silly not to consider that. Has anyone on this forum used this successfully with Proclaim.

Otherwise how easy would an integration api be to create and how would I go about that.

If that proves not possible I'll look at vipre which sounds interesting.

Thanks to all

framamike
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Joined: Tue Feb 25, 2020 7:26 am

Re: Encrypted emails with Rmail

Post by framamike »

Hi all

Mike Roberts here - I manage the RMail solution for Proclaim. Firstly, please may I correct one of the statements made on this thread? RMail is designed to be simple for both sender and recipient. The standard interface does NOT password protect the emails, and send passwords via email to the user (asking them to click links). Although this can be arranged, it is not the norm.

RMail will send the email ENCRYPTED directly to your recipient, but will unlock the contents upon arrival, so the recipient does NOT need any passwords or click on any links to retrieve the information. It also sends you back a registered receipt, giving you legal forensic proof of content, delivery, when opened, proof of compliancy and more.

We are different to the other solutions out there. Portals can be clunky, awkward to use and does not provide a pleasant client experience.

I hope this clears the matter, but if anyone would like a chat, or a demonstration of this integration, please contact me at mike.roberts@frama.co.uk